Privacy Policy

Effective Date: July 12, 2025

Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following categories of personal data:

  • Information you provide directly: Such as your name, email address, Discord ID, Roblox ID, or any other data you voluntarily submit to us.
  • Technical data: Including IP address, device information, browser type, cookies, and usage statistics collected automatically through our services.
  • Account and usage information: Details on your activity within our services, messages sent, preferences, and other interaction data.

2. How We Use Your Information

  • Provide and maintain our services.
  • Improve and personalize user experience.
  • Communicate with you regarding updates, support, or important notices.
  • Ensure platform safety, integrity, and compliance.
  • Meet legal, regulatory, or contractual obligations.

3. Sharing and Disclosure

We do not sell your personal data. However, we may share it under these circumstances:

  • With service providers: Who assist us in hosting, analytics, customer support, etc.
  • With legal authorities: If required to comply with legal obligations or protect our rights.
  • During business transfers: If we’re involved in a merger, acquisition, or asset sale.
All third-party access is governed by strict data processing agreements to ensure your privacy and security.

4. International Data Transfers

We may transfer your data to and process it in countries outside of your own, including the United States or other jurisdictions that may not offer the same level of data protection as your home country. When we transfer data internationally:

  • We rely on legal mechanisms such as the EU Standard Contractual Clauses (SCCs) or adequacy decisions where applicable.
  • We ensure appropriate safeguards are in place to protect your information.
By using our services, you consent to such transfers.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access – Request a copy of your personal data.
  • Correction – Request that we correct inaccurate or incomplete data.
  • Deletion – Request that we delete your data, subject to certain limitations.
  • Restriction – Request that we limit the processing of your data.
  • Objection – Object to processing for certain purposes, such as direct marketing.
  • Portability – Request a copy of your data in a portable format.
For GDPR, CCPA, and other privacy inquiries: Please email us at admin@ertagio.com with the subject line including your country law (e.g., “GDPR Request” or “CCPA Access Request”).

6. Data Retention

We retain your information only as long as necessary for the purposes described above, or as required by law. When we no longer need your data, we securely delete or anonymize it.

7. Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no system is completely secure—please use caution when sharing sensitive information online.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. We will notify you by posting the updated policy with a new effective date on this page. Please review it regularly.

10. Contact Us

For any privacy-related questions or concerns, contact us at:
Email: admin@ertagio.com
Business Name: Ertagio Labs